Payment and Refund Policy
Last updated: 6 October 2026
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all paid courses, training programmes, live sessions, and related digital resources offered through glamtrendnu. These include professional instruction in video operation, live signal management, content distribution, camera work, and the creation of reliable high-quality feeds for news programmes and television broadcasting. The policy covers purchases made directly via the website by customers located in the United Kingdom. It does not extend to third-party platforms or resellers unless explicitly stated in the purchase confirmation.
Prices, currencies, taxes, and any additional charges
All prices are displayed in British Pounds Sterling (GBP) and include applicable value added tax (VAT) at the prevailing UK rate. Additional charges may apply for optional extras such as extended access periods, personalised feedback sessions, or physical materials shipped within the United Kingdom. Customers are notified of any such charges before payment is authorised. Currency conversion fees charged by banks or card issuers are the responsibility of the customer and are not reimbursed by glamtrendnu.
Accepted payment methods, payment authorisation, and payment security
We accept major credit and debit cards, bank transfers, and approved digital wallets. Payment is authorised at the time of purchase through secure third-party processors that comply with UK payment standards. Authorisation confirms that funds are available but does not complete the transaction until the order is confirmed. All transactions use encrypted connections; glamtrendnu does not store full card details.
Order, booking, or service confirmation and when a contract is formed
A contract is formed once you receive an email confirmation containing the order reference, course access details, and a summary of the purchased services. This confirmation is sent immediately after successful payment authorisation. Until that point no binding agreement exists and any provisional booking may be cancelled without penalty.
Cancellation rights and applicable cancellation periods
Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period from the date of the confirmation email during which you may cancel without giving a reason. For digital content or live sessions that begin within this period, cancellation rights may be lost once access is provided or the session commences, provided you gave prior express consent to start early.
Refund eligibility, exclusions, and non-refundable items or services
Refunds are available within the cooling-off period if no substantial access has been granted. Courses that have been fully or partially completed, live sessions attended, or materials downloaded after consent are generally non-refundable. Promotional or heavily discounted offers may carry additional restrictions stated at purchase. Refunds are not provided for change of mind after the cooling-off period or for failure to meet personal expectations.
The step-by-step procedure and information required to request a refund
To request a refund contact [email protected] or submit the details via the contact form on the Contacts page. Include your order reference, full name, email address used for purchase, and a clear statement of the reason for the request. Requests must be made in writing; telephone requests alone are not sufficient for processing.
Inspection, approval, rejection, and notification of the refund decision
Each request is reviewed within ten working days. You will receive written notification of approval or rejection together with an explanation if refused. If further information is required you will be contacted once. Decisions are final once communicated.
Refund method, processing time, and when funds should reach the customer
Approved refunds are returned to the original payment method. Processing typically takes five to ten working days after approval, though bank processing times may extend this to fourteen days. You will be notified when the refund has been issued.
Special rules for digital content, subscriptions, services, or promotional offers where relevant
Digital course access and live services are treated as digital content. Once you have started streaming or downloading content you lose the right to cancel unless the service is faulty. Subscription renewals are subject to the same cooling-off rules applied to each billing cycle. Promotional bundles are refunded only on a pro-rata basis where permitted by law.
Failed payments, duplicate charges, chargebacks, and suspected fraud
Failed payments must be resolved within seven days or the booking will be cancelled. Duplicate charges detected by our system are automatically refunded. Chargebacks are investigated and may result in suspension of access pending resolution. Suspected fraudulent activity leads to immediate account review and reporting to the relevant authorities where necessary.
Mandatory consumer rights in the target country that the policy cannot exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or the Consumer Protection from Unfair Trading Regulations 2008. These rights cannot be excluded or limited by contract.
Contact route, policy changes, and last-updated date
For questions about this policy or to exercise your rights write to [email protected] or use the contact form. glamtrendnu may update this policy to reflect changes in law or business practice. The current version date appears at the top of the page. Continued use of the site after changes constitutes acceptance of the revised terms.